For people who already have a lawyer
You hired a personal injury firm, and now nobody returns your calls. Sign up free, and from that moment we email them, follow up, telephone them and escalate above your attorney, until you get a straight answer. Then we keep checking every two weeks, for as long as your case is open.
Free, and always will be No card, ever Two minutes to start
Most firms are not hiding anything. They are busy, your file is one of hundreds, and the person who knows the answer is in a deposition. The problem is that nobody tells you that, so you sit there assuming the worst.
Every request is written, dated, and copied to you. A firm that lets one email slide rarely lets a documented third request slide, especially once the office manager is on it too.
We never accuse your firm of anything and we never threaten them. We ask three questions a paralegal can answer in one line. Being easy to answer is the entire trick.
Plenty of people stop calling because they feel like a nuisance to their own lawyer. You are not. But if it is easier to let someone else ask, that is what we are here for.
The ladder
Every step lands on a weekday, inside office hours. We are persistent and never abusive, and the whole thing stops the moment your firm answers.
What your firm receives
This is the actual message, not a mock up. It is short, it is courteous, and it proves you asked for it.
Dear Ms. Whitfield,
We write on behalf of your client Maria Alvarez, who has asked us to help keep track of case updates. A signed authorization is on file and summarised below.
When you have a moment, could you confirm the following:
A short reply is perfect. Nothing here is a complaint about your handling of the matter.
The part everyone asks about
We are not a charity and we are not pretending to be. We are paid a flat fee by a law firm only when a client asks us to introduce them to a new one. That is the whole business. So here is what we will never do.
Our messages are brief, courteous, and copied to you, so nothing happens behind your back. Firms handle client communication requests every day. If yours reacts badly to being asked for a status update, that tells you something worth knowing.
No. We are a communication service. We do not give legal advice, we never tell your firm how to run your case, and we cannot settle anything. We ask for updates and pass the answers back word for word, without interpreting them.
Your firm is not allowed to discuss your case with anyone but you. The authorization is your written permission for them to talk to us, and it covers status information only. It gives us no authority over your case, your settlement, or your money, and you can withdraw it in one click.
After three written requests and two calls we tell you plainly that the firm has gone silent. If you want, we will introduce you to a personal injury firm in your state that treats communication as part of the job. Changing lawyers is always your decision, and you are free to choose any attorney you like.
Until your case is finished. We ask for an update every two weeks for as long as the case is open, so you are never more than a fortnight away from knowing where it stands. When they answer, we pass it on and the clock starts again.
Any time, from your case page. One click pauses the chasing, another withdraws the authorization completely, and we write to your firm to tell them we are done.
Yes, immediately and by design. The first email tells them exactly who we are and that you asked us to do this. This is not surveillance, it is a request for an update made openly in your name.
Two minutes to sign up. We write to your firm within the hour.
Start chasing my firm