Nothing hidden
You sign one short authorization. After that, this runs on its own and you are copied on every single thing we send.
Two gates, both deliberate. First, we email you a six digit code, because a service that writes to law firms in someone's name has to know it is really you. Second, you read and sign the authorization in full. Until both are done, your firm hears nothing from us at all.
A short, professional email to your firm with three questions: what stage the case is at, what happens next and roughly when, and whether they need anything from you. Your signed authorization is summarised at the bottom with a link your firm can verify independently. You are copied.
The same three questions, politely resent. Most replies arrive here, because by now there is a visible written trail and answering is easier than not.
Our assistant calls the firm's main line during office hours, says plainly that it is calling on your behalf, gives your reference, and asks them to reply to the email. It will take an update by phone if they would rather do that. It never argues and it never pretends to be a person.
The third written request goes to the office manager as well as your attorney, and says clearly that two emails and a call have gone unanswered. Firms do not enjoy that email, which is precisely why it works.
Two calls per round is our hard limit. We are trying to be impossible to ignore, not to make anybody's day worse.
If the firm has said nothing in two weeks, we tell you exactly that, with the dates. Then it is your call: we can keep going at a slower pace, or, if you want, introduce you to a firm in your state that answers its phone. We never push you either way.
The moment they answer, everything stops. A reply ends the ladder immediately. We forward what they said word for word, without summarising or interpreting it, because reading meaning into a lawyer's sentence is legal advice and we are not lawyers. Then we go quiet for two weeks, and start again.
This is not a one off. A reply ends that round, not the service. Two weeks later we ask again, and we keep asking every fortnight for as long as your case is open, so you are never more than fourteen days from knowing where things stand. You do nothing, and you can stop it whenever you like.