Privacy policy

Last updated September 16, 2026

What we collect

• Your name, email address, phone number and state.
• Details of your case that you choose to give us: your firm, your attorney, the file number, the type of incident, the date, and anything you ask us to raise.
• Your electronic signature on the authorization, with the date, time and IP address it was signed from. We keep this because your firm is entitled to see proof of it.
• The messages we send, and the replies and call notes that come back.

How we use it

To contact your law firm on your behalf and to show you what they said. We include your name, your firm, your file number and your signed authorization in the messages we send to your firm, because a firm cannot act on an anonymous request.

Who we share it with

• Your law firm, which is the point of the service.
• Another law firm, only if you specifically ask us to introduce you to one. We share what that firm needs to contact you and understand your situation. We do not do this unless you ask.
• Service providers who run the machinery: our email provider, our telephone and voice provider, and our hosting. They process this data for us and nothing else.
• Nobody else. We do not sell your personal information and we do not rent lists.

Calls

When we telephone a law firm on your behalf, the call is placed by an automated assistant that identifies itself as calling for you. Calls may be recorded or transcribed so we can show you what was said. We do not call you with an automated assistant unless you ask us to.

Keeping it

We keep your case record while your case with us is open and for a period afterwards, because the authorization and the record of what we sent may need to be produced later. You can ask us to delete your account and we will, except where we are required to keep a record.

Your choices

You can withdraw the authorization, pause the service, or close your case from your case page at any time. You can ask us for a copy of what we hold about you, or ask us to correct or delete it, by replying to any message we send.

Children

This service is for adults. If a case involves a minor, the parent or guardian signs.

Terms  ·  Privacy  ·  How we make money